Simply choose your product, add it to cart, and complete checkout with your shipping details and payment method. Once your order is placed, you will receive a confirmation message subject to successful payment and verification.
THE RAW THEORY
FREQUENTLY ASKED QUESTIONS
Find quick answers about orders, shipping, returns, payments, product usage, and support.
Yes. You will receive an order confirmation via email and/or SMS/WhatsApp after placing the order, subject to payment success and order verification.
We aim to process and dispatch confirmed orders within 1–2 business days, unless otherwise specified during launches, promotions, or sale periods. Delivery time may vary based on location, courier availability, public holidays, weather, and operational delays.
No. Delivery timelines shown on the website or at checkout are estimated only and should not be considered guaranteed commitments.
Customers are responsible for providing accurate and complete shipping details, including address, contact number, landmark, and postal code. The Raw Theory is not responsible for delays, failed deliveries, returned shipments, or losses caused by incorrect details.
Payments must be made through the authorized payment gateways on the website. Cash on Delivery may be available on selected orders, products, or serviceable pin codes at the sole discretion of The Raw Theory and/or its logistics partners.
No. COD availability may vary based on location, order value, order history, or product type. The Raw Theory can disable COD for certain customers, orders, or locations without prior notice.
Due to the personal care and hygiene-sensitive nature of skincare products, purchases are generally non-returnable and non-exchangeable once delivered.
Returns, replacements, or refunds may be considered only if the product received is damaged, defective, wrong, or if the package appears tampered with upon delivery.
Customers must contact us within 48 hours of delivery and provide clear photos of the product and packaging, order or invoice details, and a complete unboxing video showing the package being opened from a sealed condition.
If your claim is approved, a replacement may be sent subject to availability, or a refund may be initiated to the original payment method. Approved refunds or replacements are generally processed within 5–7 business days, although bank credit timelines may vary.
We make every effort to keep product descriptions, ingredient lists, benefits, usage instructions, pricing, and visuals accurate and up to date. However, minor variations may occur due to natural ingredients, lighting, manufacturing batches, or product improvements.
Yes. You should always perform a patch test before first use. Skincare results can vary from person to person based on skin type, sensitivity, consistency of use, lifestyle, and environmental conditions.
Your information may be used for order processing, delivery, customer support, transactional updates, marketing communication, product updates, offers, launches, campaigns, and brand announcements, as explained in our Privacy Policy.
Yes. You may unsubscribe using the opt-out link in marketing emails, where applicable, or contact support and request removal from promotional communication. Transactional messages may still be sent when necessary.