Introduction
Welcome to The Raw Theory. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, use our services, place an order, create an account, or communicate with us.
By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.
This Privacy Policy should be read together with our Terms & Conditions and any other policies posted on our website.
Information We Collect
We may collect personal information that you voluntarily provide to us, as well as information collected automatically when you interact with our website.
Information you provide directly
- Name
- Mobile number
- Email address
- Shipping and billing address
- Order and purchase history
- Account details
- Customer support messages and complaints
- Any other information voluntarily shared during checkout, registration, review, or communication with our team
Information collected automatically
- Device type and browser type
- IP address
- Pages visited and time spent on the website
- Referring website or source
- Interaction data such as clicks, scrolls, and shopping behavior
- Cookies and similar tracking technologies
How We Use Your Information
We use your information only for legitimate business, operational, and communication purposes related to our website and brand.
- To process and fulfill orders
- To deliver products and provide shipping updates
- To manage payments, refunds, replacements, and cancellations
- To respond to customer support requests, complaints, and queries
- To send transactional communication such as order confirmations, dispatch updates, and delivery notifications
- To send marketing, promotional, and brand communication where permitted
- To improve our products, website experience, content, and customer service
- To detect fraud, prevent misuse, and maintain website security
- To comply with legal, regulatory, accounting, or tax obligations
Marketing Communication
By sharing your contact details with us, you may receive brand updates, launch announcements, offers, promotional messages, and other marketing communication from The Raw Theory.
If you no longer wish to receive promotional communication, you may opt out by using the unsubscribe link in our emails, where applicable, or by contacting our support team through our official contact channels.
Even after opting out of marketing communication, you may still receive transactional messages related to your orders, refunds, delivery updates, account-related communication, or other necessary service messages.
Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and understand customer behavior.
Cookies may help us:
- Remember your login or cart details
- Improve website performance
- Measure visitor activity and engagement
- Support remarketing or advertising activities
- Enhance the overall shopping experience
You may choose to disable cookies in your browser settings, but some parts of the website may not function properly if cookies are turned off.
Sharing of Information
We do not sell your personal information. However, we may share information with trusted third parties only where necessary to operate our business and provide services to you.
We may share information with:
- Payment gateways and payment service providers
- Shipping, courier, and logistics partners
- Customer support and communication service providers
- Website, analytics, and technology service providers
- Marketing and advertising partners
- Professional advisors such as legal, accounting, or compliance consultants
- Government authorities, regulators, or law enforcement if required by law
These third parties are expected to handle data responsibly and use it only for the services they provide to us or as required by law.
Data Security
The Raw Theory takes reasonable and appropriate measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
While we use commercially reasonable safeguards, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
You are responsible for keeping your account credentials, passwords, and device access secure.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on:
- Order and transaction history
- Customer service records
- Legal, tax, or accounting obligations
- Dispute resolution and fraud prevention requirements
When personal information is no longer required, we may delete, anonymize, or securely archive it in accordance with our internal processes and applicable law.
Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information, including the right to access, update, correct, or request deletion of certain data.
You may also request that we stop using your information for certain marketing activities, subject to legal and operational limitations.
To make a request regarding your personal information, please contact us using the contact details listed on our website.
Children’s Privacy
Our website and services are intended for general audiences and are not directed to children. We do not knowingly collect personal information from children without appropriate consent where required by law.
If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps.
Third-Party Links
Our website may contain links to third-party websites, platforms, or services. These external websites are not controlled by The Raw Theory, and we are not responsible for their privacy practices, content, or policies.
We encourage you to review the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
The Raw Theory reserves the right to update, modify, or replace this Privacy Policy at any time without prior notice.
Any changes will become effective immediately upon posting on our website. Continued use of the website after updates indicates your acceptance of the revised Privacy Policy.
We encourage users to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the official contact details mentioned on our website.
- Registered email - support@therawtheory.com
- WhatsApp - +919067068356
- SMS- +919067068356
THANK YOU
